1. Q: What payment methods do you support?
you can use the following payment methods:
- Credit/debit card (Visa, MasterCard)-paypal-MoneyGram-WesternUnion
2. Q: What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.
3. Q: What is your return Policy ?
It depends on your 100% satisfaction . but you must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
4. Q: Could I have an exchange because the boots is not suitable for me?
A: I am sorry to hear.We can change the size for you but according to our return and exchange policy,you should pay for the transportation fee come and go(because we sent the boots according to your order,pls understand).That is too expensive.so could I give you a suggestion?You can give the boots you received to your friend or someone else as a gift or you can sell them out.And you can reorder another pair of boots which is fit for you.Is that ok?pls think again.Good luck!
5. Q: What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.
6. Q: Are your items all authentic ?
A .Again, We buy overstocks, closeouts, overuns from overseas factories and authorized dealers that say and give us legal invoices that all goods are authentic, however for legal reasons we must say that some goods can and are factory variants.Only by this,you can enjoy the perfect nike shoes,making more profit but nice discount price and enjoying free shipping.
7. Q: Why your prices of the good are so cheap?
due to certain stocks from our own factory and non tax fees and no shipping at home and abroad,thus allowing us to pass this savings to our customers at wholesale prices.
8. Q: How long does it take in shipping order door to door?
A: usually One week.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00) >. And in others time,we have our service online someday for business busy.
9. Q: How do I track my order?
If you want to understand the order situation,you can go to our website .Once you placed orders here,you will get an email noticing Order confirmation with tracking number r.And tracking numbers could be trackable online in 48hours later.Please contact us via email if you need further tracking assistance.
